Not too many years ago, there was one person visiting your neighbourhood on a daily basis that you could always rely upon to knock on your door whenever he or she had a parcel for you. I refer to your friendly postperson. No longer. Since Royal Mail became privatised, time and motion studies dictate that the postmen or women must get round his or her ‘Walk’ in as short a time as possible, to the detriment of their customers.
The one who delivers the mail around here is a feckless idiot, especially on a saturday! He has been on this ‘Walk’ for years. Therefore he knows all of us in the close I live in. For instance he is well aware that I am housebound. Yet, when it comes to delivering anything other than letters which he can push through my letter box, like a small package, what does he do? I’ll tell you. Instead of knocking on my door, he takes a few moments to fill out one of those package pickup cards and then posts that through my letter box instead!!!
Five times now he has followed this procedure whenever something I have ordered left the warehouse via Royal Mail, instead of a courier. I sent an email to the particular company concerned informing them that if they want their product back, they had better contact my local Post Office, as that’s where its being held.
Royal Mail doesn’t even know the meaning of the words ‘Customer Service’!!!!
Bah Bloody Humbug!
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